Cohere

Cohere is an intelligent automation tool that has been designed to support customer service teams in quickly solving applications, while reducing costs. It has functions of artificial intelligence that understands language, not just keywords, providing solutions, not just answers, and analyzes enabling the identification of potential problems and deficiencies in content. It also has artificial intelligence that brings out knowledge from previous conversations and can take action on behalf of clients. Thanks to Cohere, teams can achieve a typical self-service indicator at 60%, the start time of 3 days and a 5-fold larger return on investment.