Artificial Intelligence - AI Tools

TWIG AI tool from Teamsync Software Inc. It helps customer service consultants quickly and precisely respond to customer inquiries. He searches all documentation, knowledge base and earlier service reports, providing the recommended answers along with links to ensure accuracy. He also uses an analysis of sentiment to help consultants see potential risks in answers. Ultimately, TWIG integrates with popular products and knowledge bases, and also anonymizes all PII data.